Welcome to support
We offer user support on all our distributed software, between 09:00 - 16:00 between monday - friday.
Post your inquiry in the form below and one of our representatives will reply as soon as possible.
Inquiries sent after work hours will be responded to in the following working day.
Press here to download the remote help client.
Have support agreement
No support agreement
How to get a support agreement.
There are many advantages to having a support agreement with Focus Software. You receive customer service and answers to your questions, at a predictable rate.
Most of our customers opt in for a support agreement. This way they will always have a helping hand, either during startups and even after years of software use.
If so inclined, please do not hesitate to contact us for a customer support agreement.
Frequently asked questions
User support agrement
The deal will assure you a lower hourly rate and agreed upon responce time. For any questions concerning the support agreement, or to establish one, please contact us on +47 66 77 84 00 or email email@example.com.
Subscription & maintenance
Having a software subscription does not neccessarily include a support agreement. Ie. Autodesk Maintenance Plan or Autodesk Subscription does not include a support plan with us.
If your inquiry is about a technical error in the software, an invoice or other generic subjects, you will not be billed.
If you’re not sure whether your company have an agreement with us, then simply contact us and we will work it out.
To enable us remote controll and support of your PC, please download the remote client here.