Welcome to support


We offer user support on all our distributed software, between 09:00 - 16:00 between monday - friday.

Post your inquiry in the form below and one of our representatives will reply as soon as possible. 

Inquiries sent after work hours will be responded to in the following working day.  

Press here to download the remote help client.

 

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Have support agreement


Those who have a pre-arranged user support agreement, please follow the link and log in to My Page to register your inquiry.
Log in to My Page

No support agreement

    Navn (obligatorisk)

    Telefonnummer (obligatorisk)

    E-post (obligatorisk)

    Firma (obligatorisk)

    Velg produkt

    Henvendelsen gjelder (obligatorisk)

    Melding

    * Jeg godkjenner at denne henvendelsen til brukerstøtte faktureres 700,- pr. påbegynt halvtime eks. mva. etter medgått tid. (Gjelder ikke rapportering av feil/bugs i program).
    Jeg ønsker tilbud på brukerstøtteavtale


    How to get a support agreement.


    There are many advantages to having a support agreement with Focus Software. You receive customer service and answers to your questions, at a predictable rate.

    Most of our customers opt in for a support agreement. This way they will always have a helping hand, either during startups and even after years of software use.

    If so inclined, please do not hesitate to contact us for a customer support agreement.

    Frequently asked questions


    • User support agrement

      The deal will assure you a lower hourly rate and agreed upon responce time. For any questions concerning the support agreement, or to establish one, please contact us on +47 66 77 84 00 or email firmapost@focus.no.

    • Subscription & maintenance

      Having a software subscription does not neccessarily include a support agreement. Ie. Autodesk Maintenance Plan or Autodesk Subscription does not include a support plan with us.

    • Technical difficulty

      If your inquiry is about a technical error in the software, an invoice or other generic subjects, you will not be billed.

    • Not sure?

      If you’re not sure whether your company have an agreement with us, then simply contact us and we will work it out.

     

    Remote controll

     

    To enable us remote controll and support of your PC, please download the remote client here.

    Download remote controll